Frequently Asked Questions

One gram gold jewellery refers to high-quality gold-plated jewellery typically containing a thin layer of 24K gold over a premium alloy base. Despite its name, it does not weigh exactly one gram — the name represents affordable gold jewellery that captures the look and feel of solid gold at a fraction of the price. At Seetha, our pieces feature thick 24K gold plating with anti-tarnish coating for lasting shine. Each piece undergoes rigorous quality checks before being shipped to you.

To maintain the beauty of your Seetha jewellery, avoid contact with water, perfumes, lotions, and harsh chemicals. Store pieces separately in a soft cloth pouch or jewellery box. Clean gently with a soft dry cloth after each use. Our anti-tarnish coating provides extended protection, but proper care will ensure your jewellery stays radiant for years. Avoid wearing during swimming, showering, or intense physical activity. Remove jewellery before applying makeup or skincare products.

We accept a wide range of payment methods for your convenience. You can pay via UPI (Google Pay, PhonePe, Paytm), debit and credit cards (Visa, Mastercard, RuPay, American Express), net banking (all major banks), and digital wallets. We also offer Cash on Delivery (COD) across all serviceable pin codes in India. All online transactions are processed through secure SSL-encrypted payment gateways to ensure your financial information remains safe and protected throughout the checkout process.

We offer free shipping across India on all orders. Once your order is placed, it is processed within 24-48 hours. Standard delivery typically takes 5-7 business days via our trusted courier partners. Metro cities usually receive delivery in 3-5 days, while tier 2 cities take 5-7 days and remote areas may take 7-10 days. For express delivery, we offer a priority shipping option at checkout. You will receive a tracking number via email and WhatsApp once your order is dispatched.

We offer a 7-day easy exchange policy on all orders. If you are not completely satisfied with your purchase, you can request an exchange within 7 days of delivery. Items must be unused, unworn, and in their original packaging with all tags attached. Please note that we accept returns only for defective or damaged items. For exchange requests, simply contact our support team via WhatsApp or email, and we will guide you through the process. For complete details, please refer to our Return Policy.

Yes, we offer Cash on Delivery (COD) across all serviceable pin codes in India. When you select COD at checkout, you can simply pay in cash when your order arrives. Additionally, we accept all major online payment methods including UPI (Google Pay, PhonePe, Paytm), debit/credit cards, net banking, and popular mobile wallets. Our payment gateway is fully secure with SSL encryption, ensuring your financial data remains completely safe throughout the transaction process.

Once your order is dispatched, you will receive a tracking number via email and WhatsApp. You can track your order by visiting our Track Order page and entering your order ID. Alternatively, you can contact us on WhatsApp with your order ID and we will provide you with real-time tracking updates. Our courier partners include Delhivery, India Post, and other trusted logistics providers to ensure your package reaches you safely and on time.

Absolutely! We specialize in creating custom jewellery designs tailored to your preferences. Whether you want a specific design for your wedding, a unique piece for a special occasion, or a personalized gift for a loved one, our master artisans can bring your vision to life. Simply reach out to us via WhatsApp or fill out our contact form with your requirements, and our design team will get in touch with you to discuss the possibilities, pricing, and timeline for your custom creation.

Our jewellery is made with high-quality premium alloys and features a thick 24K gold plating. Most customers with sensitive skin can wear our pieces comfortably without any irritation. The gold plating acts as a protective barrier between the metal base and your skin. However, if you have known allergies to specific metals (especially nickel or brass), we recommend doing a patch test or consulting with a dermatologist before wearing. If you experience any discomfort, please discontinue use and contact us.

We stand behind the quality of our products with a 6-month anti-tarnish guarantee. Each piece receives a special anti-tarnish coating that protects the gold plating from oxidation and discoloration. With proper care, your jewellery will maintain its shine and lustre for years. The anti-tarnish coating does not affect the look or feel of the jewellery but adds a protective layer that significantly extends its lifespan. If your piece tarnishes within 6 months of purchase due to manufacturing defect, we will replace it free of cost.

Yes, absolutely! You can place orders directly via WhatsApp at +91 6302769607. Our team will assist you in selecting products, provide detailed information about designs, help with size recommendations, and guide you through the payment process. WhatsApp ordering is especially convenient if you need personalized assistance or have specific customization requests. You can simply share screenshots of products you like from our website and we will take it from there.

Currently, we ship exclusively within India. We are actively working on expanding our shipping network to serve our international customers, especially those in the USA, UK, Canada, Australia, and the Middle East. For international inquiries or bulk orders, please contact us via WhatsApp or email. Our team will explore available shipping options and provide you with a quote. We hope to launch international shipping services soon — stay tuned to our social media channels for updates on this exciting expansion!